Shipping policy
Shipping Policy
1. Processing & Dispatch
- Orders are processed within 1-2 business days after payment confirmation.
- Custom or personalized orders may require additional processing time.
- Once shipped, tracking details will be shared via sms.
2. Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location and order weight.
- Free shipping may be available on select products or during promotions.
3. Delivery Time
- Domestic Orders (India): 3-6 business days depending on location.
- International Orders: 10-21 business days, subject to customs clearance.
- Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
4. Shipping Partners
- We use reliable courier services to ensure safe and timely delivery.
- We are not responsible for delays caused by courier services, weather, or customs.
5. Lost/Damaged Shipments
- If a package is lost in transit, we will assist in filing a claim with the courier.
- If the product arrives damaged, report it within 24 hours of delivery with photos for verification.
6. Address & Contact Information
- Customers must provide accurate shipping details. We are not responsible for incorrect addresses or failed deliveries due to incomplete information.
- For any shipping-related queries, contact us at WhatsApp: 9549546546 or Email: gemmine2market@gmail.com.
By placing an order with The Gemz, you agree to this shipping policy.