Refund policy

Return & Exchange Policy

At The Gemz, we take pride in offering high-quality, natural gemstones and related products. Please read our return policy carefully:

• We do not accept returns once a product has been sold.
• If there is any issue with your order, you must inform us within 7 days of receiving the product.
• Exchanges may be considered only in case of damage or wrong product delivery, provided the issue is reported within the 7-day period.
• To report an issue, kindly contact us via WhatsApp (9549546546) or Email (gemmine2market@gmail.com) with your order details and a photo of the product.
• All claims will be reviewed, and any resolution will be at the sole discretion of The Gemz.

Thank you for understanding and supporting our policies.